SigParser Privacy Policy

PRIVACY POLICY

Last modified 4/6/2018

Introduction

Dragnet Technologies, LLC (“Company” or “We”), creator of SigParser, respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.sigparser.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

  • On the Website.
  • In e-mail, text and other electronic messages between you and us.
  • Through mobile and desktop applications, which provide dedicated non-browser-based interaction between you and this Website and our Services.

It does not apply to information collected by:

  • use offline or through any other means, including on any other website operated by us or any third party; or
  • any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, applications or Services. By accessing or using this Website, applications and Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website, our applications and Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and Store

Website Tracking Details

We collect certain information about your equipment, browsing actions and patterns, including as your navigate through and interact with our Website and we may use automatic data collection technology.

This can include:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

We also collect statistical data which doesn’t contain personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and applications and to deliver better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website and applications according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website or applications.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Registration

When you register for an account, we collect some personal information, such as your name, phone number and email address.

Email/CRM Data

You may ask us to import your contacts and email history by giving us access to your third party services (for example, your email account or CRM) or to use your social networking information if you give us access to your account on social network connection services. In fact, in order to use most features of our Service, you must link a third party email account to your SigParser account. We then import, create, and update versions of your address book and emails for you to access in SigParser. You will also have the option to import and update versions of your calendar, social media contacts and mobile phone call history, and you can later choose to upload files to, or provide comments through, SigParser. Additionally, SigParser can push contacts to CRM systems like SalesForce or your email marketing system like MailChimp or Constant Contact. When you invite others to join SigParser by using the Service, we send them an email for that invitation at the email addresses assigned to them in your address book. By inviting someone to your team in SigParser you are giving them access to most of the data in your account although there are some controls available to limit access.

SigParser will never share or sell the data (ie. contacts/accounts/phone numbers/email addresses) it extracts from your systems like email accounts and CRM systems with third parties except as required to deliver the requested services. For example, SigParser will use a third party service to geocode the physical addresses/location of contacts from emails so you can see your contacts rendered on a map.

SigParser will collect aggregated and anonymized statistical data about your contacts as part of it’s sales and marketing efforts to you and as a part of delivering the service. This includes things like number of contacts, number of emails, number of phone numbers. SigParser will roll this up in an anonymous set of statistics to be used for SigParser’s own marketing activities.

SigParser does not allow reading your email by internal team members, contractors or affiliates as a general rule.

In any following cases SigParser internal team members may need to see the email data:

  • You have granted explicit us permission to look at your email data either via email or support chat
  • It is nessecary for security purposes (such as investigating a bug or abuse)
  • It is necessary to comply with applicable law

Additional Information we collect also includes:

  • Information that you provide by filling in forms on our Website.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website.

Collection and Use of 3rd Party Personal Information

You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@sigparser.com.

User Data Supplementation

SigParser may use the information you provided when you signed up such as your phone number, email address and name to obtain additional business contact and company information from third party sources about you, such as business intelligence platforms. The information obtained by these third-party sources is from publicly available sources such as news articles. This information is used to support SigParser’s marketing and sales efforts. The SigParser sales team may contact you based on this information to gauge your company’s interest in SigParser’s services and technology solutions. You may opt-out of these communications at any time by clicking the unsubscribe link provided in the email or by sending a request to the SigParser Support team by emailing support@sigparser.com.

SigParser will not use any of the data extracted from your email accounts or CRM systems for SigParser’s own marketing purposes and will not provide it for use to any other third party.

Log Data

When you use the Service, we automatically collect certain information from your Device, its software, and your activity using the Services. This may include, for example (but without limitation), usernames, the Device’s Internet Protocol (“IP”) address, browser type, the web page visited before or after you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata, and interactions with the Service, Internet service provider, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Additionally we keep log data on our backend servers of any data processing activities for your account for a limited time period, typically 60 days, to help us diagnose issues. Some personally identifiable information such as usernames or email subjects may be present in the log data but this data is only used for debugging and diagnostic purposes.

When using the Email Parsing API we don’t store any of the email content such as subject, sender, receiver or recipients. We may store statistics such as length of the email, processing time, or other non-identifying information.

Third-party Use of Cookies and Other Tracking Technologies.

Some content or applications on the Website may be served by third parties, including advertisers, promotional partners, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for fulfillment, billing and collection.
  • To notify you about changes to our Website.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Disclosure of Your Information

We will never disclose the data we extract from your email account or CRM systems to third parties unless it is for the delivery of the service.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
    • Our affiliates and subsidiaries are also not allowed to sell any data SigParser sends to them about you and the contact data SigParser extracts from your systems.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our Website and application users is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “invite user” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose information about you: * To comply with any court order, law or legal process, including to respond to any government or regulatory request. * To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes. * If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Dragnet Technologies, LLC, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Accessing and Correcting Your Information

You may also send us an e-mail at support@sigparser.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your Personal Info

SigParser acknowledges that you have the right to access your personal information. We collect information for our clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Access to Data Controlled by our Clients

SigParser has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to the SigParser’s Client (the data controller). If the Client requests SigParser to remove the data, we will respond to the request within 30 business days.

Service Provider, Sub-Processors/Onward Transfer

SigParser may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice, as well as the service agreements with our Clients. A list of Sub-Processors can be made available upon request.

An example would be sending contact data such as a street address to a geocoding service which will allow SigParser to plot contacts on a map for you inside the application. This does not entitle the geocoding company to sell your data.

Your California Privacy Rights

California Civil Code Section ยง 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to support@sigparser.com or 310 S Twin Oaks Vly RD #107 - 337, San Marcos, CA 92078-4387.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website or on or through our applications. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through our applications or any of the Website features or register on the Website, make any purchases through the Website, use any of our Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@sigparser.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. However, no company can absolutely guarantee that all internet transactions and activities can be kept totally secure.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically reviewing this privacy policy to check for any changes.

Leaving the service

You can cancel your account at any time and delete your profile.

If you haven’t invited anyone to your team (single user mode) and you click the “Delete Account” button in SigParser to delete your account, we’ll mark your data for deletion and delete it within 10 to 90 days. We keep your data around for this time in case you accidently deleted it and you need to recover it.

If you have other team members and try to delete your account, we can’t delete your data from the team. We can remove your user account but any data you added to the SigParser team will remain. Only the team owner can fully delete the team. Email support@sigparser.com to delete all your data.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@sigparser.com